At ŌVOX, we know life can get busy—and sometimes payments slip through the cracks. Our goal is always to communicate clearly and support our members so we can keep your fitness journey on track. Below is a simple, friendly overview of how late payments and membership obligations are handled.

Late Payments

If a membership payment becomes more than 10 days past due, a $59 monthly late fee will be applied. This fee helps us maintain accurate billing and keep your account in good standing.

Past-Due Accounts

If an account reaches two missed payments, the membership will be sent to collections, and additional collection fees may apply. We strongly encourage members to reach out to us before that happens—our team is always willing to help.

Returning to ŌVOX

If a membership is terminated and the member is sent to collections for non-payment, you are always welcome to return in the future. Please note:
– The account must first be brought back into good standing, and
– You would re-enroll under the current membership pricing at that time.

12-Month Membership Obligations

Our 12-month commitment memberships require all agreed monthly payments to be completed in full, as stated in the membership agreement. Early cancellation is not permitted, with no exceptions.

If you anticipate a change in your circumstances, we encourage you to contact us so we can help you explore available options, such as a temporary membership freeze.

Need Assistance? We’re Here to Help.

If you ever expect a delay or need help with your account, please reach out to our administration office. We’re always happy to work with you and ensure you have the best experience possible at ŌVOX.